Shipping & Returns

At Mira Washroom Products, we are committed to providing only the highest quality washroom products to our customers. Our goal is to ensure that you are completely satisfied with your purchase. However, if for any reason you encounter an issue with your product or are not fully satisfied, we are here to help. We are dedicated to working with you to resolve any concerns and meet your needs.

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Please carefully review the eligibility requirements and procedures outlined in our return policy below. If you determine that you are eligible for a return and wish to proceed, we invite you to submit a Return Request by contacting us at sales@mirawps.com. Detailed instructions for submitting your return request can be found below.

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Product Return Criteria:

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At Mira Washroom Products, we want to ensure the highest standards of quality and customer satisfaction. For this reason, we maintain specific criteria for products that are eligible for return. Please note that we may refuse a return if the item is not in like-new condition or does not meet the requirements outlined below.

To qualify for a general return, the item(s) must:

• Be in resalable condition: The product should be in the same condition as it was when purchased, showing no signs of use or wear.

• Be free from scratches and/or defects: Any damage, including scratches, dents, or other defects, will disqualify the item from being returned.

• Not have been installed or show signs of installation attempts: The product must not show any evidence of installation or attempted installation, such as scour marks from screws, bolts, mounting hardware, or tools like screwdrivers.

• Be returned in the original manufacturer’s box and packaging: The product must be placed in the original packaging, including any protective materials or inserts that were originally included to secure the item.

• Have no writing or markings on the original packaging: The manufacturer’s packaging must remain unmarked. Please do not write on or apply labels directly to the original box.

• Include all original parts and pieces: Every component, accessory, or instruction manual that came with the product must be included in the return.

• Be packaged securely to prevent damage during return shipping: It is important that the item is properly packaged for the return journey. Any damage caused during return shipping due to inadequate packaging will void the return eligibility.

By ensuring that the product meets these return criteria, you help facilitate a smooth and efficient return process. If you have any questions about preparing your item for return, please don't hesitate to reach out to our customer service team for assistance.

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Return Period:

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Products that meet the criteria outlined in our “Return Qualifications under each item” section below are eligible to be returned within 30 days from the date of purchase. Please note that returns requested beyond this 30-day period will not be accepted. To ensure a smooth return process, we encourage you to review your purchase upon receipt and notify us promptly if any issues arise. This return period allows us to address your concerns in a timely manner and ensure your satisfaction with our products.

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Return Fees Applicable:

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When returning a product to Mira Washroom Products, certain return fees may apply depending on the circumstances of the return. These fees are intended to cover restocking, processing, and shipping costs. Below are the details regarding return fees:

• Restocking Fee: A restocking fee of up to 20% of the product’s purchase price may be applied to returned items that are not defective or damaged. This fee helps cover the cost of inspecting, repackaging, and processing the item.

• Return Shipping Costs: Customers are responsible for covering the cost of return shipping unless the return is due to an error on our part, such as receiving a damaged or incorrect item. Shipping costs may vary depending on the size, weight, and destination of the return shipment.

• Non-Refundable Original Shipping Fees: Any original shipping fees paid at the time of purchase will not be refunded unless the return is a result of a company error (such as a shipping mistake or defective product).

• Additional Fees for Damaged or Non-Qualifying Returns: If the returned product does not meet the return criteria (e.g., damaged, missing parts, not in original packaging), additional fees may be assessed to cover the cost of repairs or replacement parts, or the return may be refused altogether.

Please ensure that your return meets the eligibility requirements to avoid unnecessary fees. If you have any questions about potential return fees, feel free to contact our customer service team for more information before proceeding with your return request.

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Submit All Return Requests To:

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To initiate a return, please submit your Return Request to sales@mirawps.com. In your email, be sure to include the following details to help us process your request quickly:

1. Order Number: Provide your original order number.

2. Product Information: List the item(s) you wish to return, including the model number or product name.

3. Reason for Return: Briefly explain why you are returning the product.

4. Condition of the Product: Describe the current condition of the item, including whether it has been opened, used, or damaged.

5. Contact Information: Include your name, phone number, and preferred contact method in case we need additional information.

Our team will review your request and respond with further instructions, including how to prepare your item for return and where to ship it.